Service Terms

• All prices in the Internet shop are final (full) on the ordering date and include value added tax (VAT). All prices are indicated in euro (EUR).
• The goods will be delivered using your choice of delivery.
• Once you have completed the order, you will receive an order confirmation in your e-mail with information about the order you have made.
• If you want to return the item, you can do it within 14 days of receiving it (mail stamp or courier approval) by writing the Item Return application and sending it to the SIA ORCCAN e-mail: [email protected]. In order to return your money, the goods must be returned by post or by courier - undamaged and in the original package within 14 days (postmark or courier approval) from the time the goods were received. Money for the item, including delivery costs, will be repaid to you on the bank account specified in the Return Application. The return of the item shall be ensured by the customer.
• To match the shipping address of the item, contact SIA ORCCAN by email: [email protected]
• You can download the withdrawal form here.

Right of withdrawal

1) What if the item is not suitable for you, have you changed your mind about wanting to keep the item in place?

In this case, you have the right to exercise your right of withdrawal. The right of withdrawal is the right of the consumer to unilaterally withdraw from the contract (to refuse an order) within a specified time period without paying a contractual penalty, interest or damages. Consumers have the right to withdraw from the contract within 14 calendar days and to return the goods purchased in the Internet shop to the seller. (The right of withdrawal does not apply to edible and consumable goods.)

Consumer is responsible for maintaining the quality and safety of the product during the term of exercise of the right of withdrawal. SIA ORCCAN reserves the right to refuse the buyer to exercise the right of withdrawal if the product is deteriorated and/or damaged, if it is not in the original packaging, or its packaging is significantly damaged (unless it is not possible for the consumer to open the packaging without damaging it) in order to protect the product from damage or deterioration.

The manufacturer, seller or service provider shall, at the time of entering into the purchase agreement or at the time of sale of the goods or transfer of the order, submit to the consumer a written withdrawal form indicating the name (firm), surname and address of the manufacturer, seller or service provider, as well as a description of the right of withdrawal.

The consumer shall address the written refusal to the person whose name (firm), given name, surname and address is indicated on the withdrawal form. The transmission of the withdrawal shall terminate the contract within a specified time limit and exempt the consumer from any contractual obligation, except for the costs related to the return of the goods to the manufacturer, seller or service provider.

The consumer has a duty to return the goods to the manufacturer, seller or service provider (if the goods or case has been received) within seven days after sending the written refusal. The manufacturer, seller or service provider shall be obliged to repay to the consumer, within seven days of receipt of the payment supporting documents, the amount of money, together with any interest paid for the goods or services until the termination of the contract.

2) What should be done if the goods or service does not comply with the terms of the contract?

In this case, you have the right to apply for a claim to the seller or service provider of the goods regarding the non-conformity of the goods or service with the terms of the contract within two years from the date of purchase of the goods or receipt of the service.

A consumer who has been sold or transferred to use a goods that does not conform to the terms of the contract is entitled to request that the seller of the goods perform one of the following activities:

• reduce the price of the commodity accordingly;
• eliminate the non-conformity of the product with the terms of the contract or reimburse the consumer for the costs of preventing the non-compliance
• exchange of the goods for the same or equivalent goods which would ensure compliance with the terms of the contract;
• cancel the contract and reimburse to the consumer the amount of money paid for the goods.

The goods or service does not comply with the terms of the contract if:

1. it does not comply with the requirements specified in regulatory enactments or regulatory technical documents, as well as with normally applicable requirements - it does not possess the characteristics and performance normally possessed by the same type of goods and which the consumer can reasonably expect, taking into account the nature of the goods;
2. it is not valid for the purposes specified in the normative documents or the technical passport, but, in the absence thereof, for the purposes for which the goods of the same name and description are normally used;
3. it is not valid for the purposes for which the consumer has chosen the product and for which he has communicated directly or indirectly to the seller when entering into a contract, unless the seller could not understand such specific objectives at the time of sale and the consumer did not have reasonable grounds to rely on the seller's competence and judgment;
4. it does not correspond to the characteristics, or its assembly does not correspond to the package presented by the seller on samples or models of the goods during the conclusion of the contract or the expression of the tender;
5. it is not wrapped, but the packaging is necessary to protect the product from damage or deterioration;
6. it has been provided with misleading, false, incomplete or ambiguous (unreadable) information or has not been provided at all, and therefore it is not possible to use the product for the intended purpose, or it poses or may pose a risk to the consumer's property, health, life or environment.

You can download the withdrawal form here.

The repayment of CASH for returned items is made by means of a cash transfer to the bank account specified in the form.

In the case of questions and uncertainties, you can be contacted by email: [email protected]