Rules

Internet Store Rules

1. Service terms.

All prices in the Internet shop are final (full) on the ordering date and include value added tax (VAT). All prices are indicated in euro (EUR).
Orders are delivered by courier. Venipak and Omniva delivery are not offered on megango.com.
Once you have completed the order, you will receive an order confirmation in your e-mail with information about the order you have made.
You can notify us of withdrawal within 14 calendar days of receiving the goods. See the return conditions below.

2. Delivery

Delivery times depend on the destination country. For an estimate for your destination, contact [email protected]. Delivery estimates are expressed in business days from the day you place your order and are not guaranteed dates.

Free delivery on orders of €80 or more. For orders below €80, check the delivery charge during checkout before confirming your order.

If delivery is delayed or an item is unavailable, we will contact you to agree on the next steps.

Check the packaging when your order arrives. If it is damaged, inform the carrier and contact us at [email protected].

14-day returns

You can notify us that you wish to withdraw from your online purchase within 14 calendar days of receiving your goods. After notifying us, send the goods back within a further 14 days.

Unused, unopened goods, including collagen and other food supplements, can be returned subject to the conditions and exceptions in our returns policy. For ordinary goods, opening the packaging to inspect the product does not automatically remove your right to return it.

For the return steps, exceptions, return costs, refunds and a sample withdrawal notice, see our Warranty and returns policy.

Contact: [email protected].

Claims for faulty goods are handled separately from withdrawal. Statutory consumer rights and refund conditions are explained in our Warranty and returns policy.